Permanent Group Jobs Jobs

This is a Phenomenal Opportunity to join a £350million Vibrant Company with Incredible growth plans. They have won many awards such as the 'Feefo Platinum Trusted Service Award 2021'.We are currently working alongside one of the UKs longest leading Information Resource Business for Tax and Accounting, HR, H&S and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.They are currently looking for a Head of Client Experience and Retention to drive success through their customer interactions so that they ensure that they deliver 'best in class service to their client base.Job PurposeTo manage and improve client engagement, retention, and client experience, in particular having responsibility for client fulfilment, client account management, client training, cancellations, renewals, and complaints handling. An exciting and engaging role working across the whole business to ensure super service and maximise retention and upsell opportunity.Job OverviewThe Head of Client Experience and Retentions will have significant experience working with senior leadership and cross-functional teams to improve operational execution and client engagement. Reporting directly to the Managing Director the successful candidate will have experience of working with client experience teams and operational service delivery teams. You will be confident to project manage service transformation projects, as well as being able to implement insights from mapping our client journey, client feedback scoring and regularly sampling every aspect of our service interactions and engagement.The role will also require you to lead up to 1 manager as well as up to 16 staff including Client Experience Account Managers and Retention specialists.Day-to-Day Responsibilities * Ensure all new clients receive an onboarding introduction call, after care calls followed by regular account management calls * Refining and improving processes, along with organising on-site training where required. This then extends to the fulfilment process. * Review of customer service issues and negative feedback with seniors. * Implement processes and strategies to improve the client experience. This includes ownership of online review platforms. * Manage and report regularly on the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests. * Identifying non-usage and implementing effective processes to increase usage via our client facing staff and digital services. * To review our client experience proposing and implementing enhancements to improve our digital engagement. * To identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made * To manage cancellation queries and to ensure they are dealt with in good time * Understand customer issues and proactively identify a commercial solution * To ensure we achieve and exceed customer retention targets * Ensure we respond to customers in a timely and professional manner within SLA targets * Work as part of a team to manage and maintain a customer base of over 15,000 businesses * Collaborate across all teams to resolve client issues * Match products and pricing with client needs * Renewal of client contracts to prevent loss…

Do you have experience of creating reports using mi data? Do you have excellent excel knowledge and can-do pivot tables and v-look up? If you can read data, identify trends, and create analysis reports, please apply today!Job Purpose * Support the wider business, partners, existing clients, and new business with MI reporting. * Support in maintaining contractual SLAs to all internal and external customers. * Support in providing ad-hoc reports and usage requests * Review MI for themes, trends, and analysis reporting Job OverviewOn a monthly basis the management information coordinators are responsible for issuing more than 800 management information reports, building report generators as required to support with the variety of levels as set by the company for MI production. Accountability will include taking ownership and responsibility for managing data, developing reports, and troubleshooting data issues. The role will provide great opportunities to streamline reporting, building automation and developing efficient ways of working.Day To Day Responsibilities as a Data Administrator: * Preparation of monthly and quarterly client reports, ensuring SLAs of 5, 10 and 15 working days have been adhered to. * Preparation of bespoke client reports as required, such as, benchmarking, utilisation reports and relationship management reports. * Work with the MI lead and CSM to identify and articulate key opportunities for analytics driven improvement across the business. * Building, testing, and implementing new reporting systems, to better support management and the wider business to enable them to make sound business decisions. * Providing operational analysis, reports, and recommendations to the business with a purpose to optimise operational resources against demand in all areas across the business. * Identifying opportunities for process improvement to increase automation and reduce the risk of human error. * Monitor and audit data quality, ensuring the correct tasks are set within the CRM. * Support and answer queries in the MI mailbox within SLA.Essential Skills and Competencies * Using Excel to a high standard including report creation, VLOOKUPs and pivot tables. * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to work as part of a team to ensure all work is completed within SLA. * Excellent attention to detail, problem analysis and problem solving. * Knowledge of working with databases. * A minimum of 1 years' experience working in a similar role. * Create data dashboards, graphs, and alternative visualisations.Desirable Skills and Competencies * To ensure effective communication is always maintained. * Able to work on your own initiative and as part of a busy team, * Demonstrate ability to multi-task and work productively to deadlines. * Good analytical skills. * Detailed understanding and working knowledge of Microsoft packages. * Experience of using CRM systems i.e Salesforce. * The ability to apply knowledge in a practical, commercial manner. * Knowledge or experience of overseeing or working within an MI project role. * Knowledge or experience of working with Power BI or SQL.Why join our team? * This is a fantastic place to work…

Are you an Experienced Customer Service Representative looking for a new role? Want to work in one of Manchester's most vibrant, fast-growing Businesses?BrightHR is an award-winning company that is growing each year, with newly opened offices in Canada, New Zealand and Australia! We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, you will be responsible for dealing with any issues, questions and general queries they may have for the first month of their contract. This a very varied, fast paced role within a small friendly team!Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the businessBenefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. BrightHR transforms people management for small business owners. BrightHR believe in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management need and give them the tools to take their business to the next level. From everyday admin tasks to complex legal dilemmas, we free up employers' time with our superior software and tailored expert guidance Our technology is easy to use, our advice is clear, practical and jargon-free, and we're committed to keeping our service affordable too. Because we're here to champion small business owners…

You will be responsible for generating sales from new business leads and the retention of sales in the department, alongside being responsible for a business revenue targetHours of workMonday - Saturday (40 hours shifts between 8-8 & 1 Saturday in 4) Day-to-day responsibilities include but are not limited to the below: * To sit client demos and generate new business opportunities * Be a subject matter expert for Bright HR products and services * Responsible for achieving monthly KPIs input & output metrics and business revenue target * FCA-regulated insurance experience * Diary management * Ensure the pipeline is managed daily to promote a dynamic, fast-paced sale journey * Working as an ally to your peers whilst working collaboratively with dedicated BSCs to ensure high team performance. * Leading from the front to promote high-quality performance and demo bookings via your dedicated BDM * Be a trusted adviser to ensure a consultative and solution lead approach to product proposals. * To engage and communicate professionally with decision-makers at a senior level. * To build effective relationships with existing customers, by use of probing questioning, clarification and language. * To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is provided at all times to customers and colleagues. * Maintaining and exceeding the highest standards of professionalism and customer service. * To be accountable for performance at all levels * Self-generate opportunity through social selling and prospect/client referrals * Achieving targets and business objectives in a fully compliant manner Key requirements * Passionate about sales: Whether it's hitting targets, the power of persuasion, or figuring out what makes people tick - sales is what gives you energy! * Excited to be a trailblazer: You will be the first one on the sales team so you'll be setting the standards in a fast-paced and agile environment * Results- & Data-driven: You like diving into the numbers and figuring out the WHY behind the results * Proactive, organised and detail-oriented: Sales at Charlie is high-volume, you'll be managing a lot of leads, keeping the momentum of conversations going, and not letting things slip through the net. * A self-starter: You can work alone but also motivate and influence other teams when needed * Resilient, determined & adaptable: Sales can be a rollercoaster, you have to pick yourself up after a setback, work out what went wrong and try again * Passionate about improving workplaces: We want you to love what you do and have a genuine interest in helping small companies Make Work Better * Self-aware and humility: You know that honest feedback is how you grow, and you're not afraid to ask for help * Face-to-face sales experience * Strong written, verbal, interpersonal and presentation skills and an ability to interact with diverse audiencesBenefits * Uncapped monthly commission * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your…

A crucial and a brand new role in our team, we are looking for a Senior Sales Floor Manager to drive the on-going success and future growth of Bright HR. Your role will be to manage and drive the performance of up to 60 telesales consultants, generating quality leads for a demonstration of the service with our Business Development Managers to complete over the phone. Alongside this you will also ensure we maintain the excellent service standards our clients expect. We expect the successful applicant to have a major impact, resulting in greater productivity of our Sales Team, resulting in a greater volume of quality appointments books and an increase to our new business sales.ExperienceA proven track record of developing and delivering exceptional sales training programmes within a telephone-based sales B2B environment.Day-to-Day Responsibilities * Training, coaching and managing a growing telesales team. * Manage Campaigns, manage data and the management of data flows. * Developing & managing the CRM system to optimise data and leads. * Liaise with Head of Sales and the Business Development Managers to ensure smooth transition of booking appointments resulting in deals. * To provide daily, weekly, monthly and quarterly sales figures and MI. * Working to a set of KPIs in a target driven environment, your main aim will be to drive and coach each member to success and share best practice. * To regularly walk the sales floor to drive activity and performance. * To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively. * To introduce fresh incentives to motivate and drive the team.What you Bring to the Team * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * A proven track record in B2B Telesales management * Confident and forward thinking sales approach * Excellent communication skills * Ability to influence and liaise with all levels up to Directors. * Motivational and inspiring leaderBenefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme.If you are ready for a new challenge and think you may be a good fit for this role, please apply today and we'll be in touch! P970143LFINDPSAM

This Sales floor manager role has been created due to continuous growth within a Market leading, award-winning business! As a Sales floor manager you will be responsible for leading and developing a team of Telesales agents, using your 3+ years' experience, to enable them to be as successful as they can be and ensure we continue to have a world class sales function! You will utilise your knowledge of Data / campaign analysis to review the effectiveness of your team and implement action plans to plug any gaps. You will set targets for your team and help them to achieve KPI's with ongoing development and 1-1's.In return you can expect a modern, vibrant working environment for a global business in Manchester city centre, 25 days annual leave plus bank holidays, Life Insurance and Pension plan, Wellbeing programme, Company incentives and discount schemes. This is a fantastic opportunity to join a global business and contribute to their continued growth!PurposeAs an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Day-to-day responsibilities include but are not limited to the below: * Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and documentation * Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats * Deliver weekly plans through daily performance & stat reviews * Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies * Deliver documentation based on the constant coaching and improvement of their team * All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management * Keep up to date with any campaign/company updates and changesKey Requirements: * Must have at least 3 years experience in a management position leading a sales team to targets * Competent user of salesforce * Uses statistical analysis to implement long-term and short-term fixes * Set a constant example in terms of behaviour and setting standards * Gains feedback and analyse the way you communicate * Always consistent and professional * Manages and assists in performance improvements * Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans * Good understanding of Inbound and Outbound telephony/dialler systems * Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff * Strong organisational aptitude and proven time management skills * Excellent people management skills * The proactive and decisive approach to problem-solving * Strong organisational aptitude and proven time management skills * Highly effective communicationBenefits * Uncapped monthly commission * Daily, weekly and monthly…

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS8R8INDPSA

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS7R7INDPSA

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS6R6INDPSA