Group Jobs In Greater Manchester Jobs

Do you have experience of creating reports using mi data? Do you have excellent excel knowledge and can-do pivot tables and v-look up? If you can read data, identify trends, and create analysis reports, please apply today!Job Purpose * Support the wider business, partners, existing clients, and new business with MI reporting. * Support in maintaining contractual SLAs to all internal and external customers. * Support in providing ad-hoc reports and usage requests * Review MI for themes, trends, and analysis reporting Job OverviewOn a monthly basis the management information coordinators are responsible for issuing more than 800 management information reports, building report generators as required to support with the variety of levels as set by the company for MI production. Accountability will include taking ownership and responsibility for managing data, developing reports, and troubleshooting data issues. The role will provide great opportunities to streamline reporting, building automation and developing efficient ways of working.Day To Day Responsibilities as a Data Administrator: * Preparation of monthly and quarterly client reports, ensuring SLAs of 5, 10 and 15 working days have been adhered to. * Preparation of bespoke client reports as required, such as, benchmarking, utilisation reports and relationship management reports. * Work with the MI lead and CSM to identify and articulate key opportunities for analytics driven improvement across the business. * Building, testing, and implementing new reporting systems, to better support management and the wider business to enable them to make sound business decisions. * Providing operational analysis, reports, and recommendations to the business with a purpose to optimise operational resources against demand in all areas across the business. * Identifying opportunities for process improvement to increase automation and reduce the risk of human error. * Monitor and audit data quality, ensuring the correct tasks are set within the CRM. * Support and answer queries in the MI mailbox within SLA.Essential Skills and Competencies * Using Excel to a high standard including report creation, VLOOKUPs and pivot tables. * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to work as part of a team to ensure all work is completed within SLA. * Excellent attention to detail, problem analysis and problem solving. * Knowledge of working with databases. * A minimum of 1 years' experience working in a similar role. * Create data dashboards, graphs, and alternative visualisations.Desirable Skills and Competencies * To ensure effective communication is always maintained. * Able to work on your own initiative and as part of a busy team, * Demonstrate ability to multi-task and work productively to deadlines. * Good analytical skills. * Detailed understanding and working knowledge of Microsoft packages. * Experience of using CRM systems i.e Salesforce. * The ability to apply knowledge in a practical, commercial manner. * Knowledge or experience of overseeing or working within an MI project role. * Knowledge or experience of working with Power BI or SQL.Why join our team? * This is a fantastic place to work…

Are you an Experienced Customer Service Representative looking for a new role? Want to work in one of Manchester's most vibrant, fast-growing Businesses?BrightHR is an award-winning company that is growing each year, with newly opened offices in Canada, New Zealand and Australia! We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, you will be responsible for dealing with any issues, questions and general queries they may have for the first month of their contract. This a very varied, fast paced role within a small friendly team!Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the businessBenefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. BrightHR transforms people management for small business owners. BrightHR believe in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management need and give them the tools to take their business to the next level. From everyday admin tasks to complex legal dilemmas, we free up employers' time with our superior software and tailored expert guidance Our technology is easy to use, our advice is clear, practical and jargon-free, and we're committed to keeping our service affordable too. Because we're here to champion small business owners…

You will be responsible for generating sales from new business leads and the retention of sales in the department, alongside being responsible for a business revenue targetHours of workMonday - Saturday (40 hours shifts between 8-8 & 1 Saturday in 4) Day-to-day responsibilities include but are not limited to the below: * To sit client demos and generate new business opportunities * Be a subject matter expert for Bright HR products and services * Responsible for achieving monthly KPIs input & output metrics and business revenue target * FCA-regulated insurance experience * Diary management * Ensure the pipeline is managed daily to promote a dynamic, fast-paced sale journey * Working as an ally to your peers whilst working collaboratively with dedicated BSCs to ensure high team performance. * Leading from the front to promote high-quality performance and demo bookings via your dedicated BDM * Be a trusted adviser to ensure a consultative and solution lead approach to product proposals. * To engage and communicate professionally with decision-makers at a senior level. * To build effective relationships with existing customers, by use of probing questioning, clarification and language. * To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is provided at all times to customers and colleagues. * Maintaining and exceeding the highest standards of professionalism and customer service. * To be accountable for performance at all levels * Self-generate opportunity through social selling and prospect/client referrals * Achieving targets and business objectives in a fully compliant manner Key requirements * Passionate about sales: Whether it's hitting targets, the power of persuasion, or figuring out what makes people tick - sales is what gives you energy! * Excited to be a trailblazer: You will be the first one on the sales team so you'll be setting the standards in a fast-paced and agile environment * Results- & Data-driven: You like diving into the numbers and figuring out the WHY behind the results * Proactive, organised and detail-oriented: Sales at Charlie is high-volume, you'll be managing a lot of leads, keeping the momentum of conversations going, and not letting things slip through the net. * A self-starter: You can work alone but also motivate and influence other teams when needed * Resilient, determined & adaptable: Sales can be a rollercoaster, you have to pick yourself up after a setback, work out what went wrong and try again * Passionate about improving workplaces: We want you to love what you do and have a genuine interest in helping small companies Make Work Better * Self-aware and humility: You know that honest feedback is how you grow, and you're not afraid to ask for help * Face-to-face sales experience * Strong written, verbal, interpersonal and presentation skills and an ability to interact with diverse audiencesBenefits * Uncapped monthly commission * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your…

A crucial and a brand new role in our team, we are looking for a Senior Sales Floor Manager to drive the on-going success and future growth of Bright HR. Your role will be to manage and drive the performance of up to 60 telesales consultants, generating quality leads for a demonstration of the service with our Business Development Managers to complete over the phone. Alongside this you will also ensure we maintain the excellent service standards our clients expect. We expect the successful applicant to have a major impact, resulting in greater productivity of our Sales Team, resulting in a greater volume of quality appointments books and an increase to our new business sales.ExperienceA proven track record of developing and delivering exceptional sales training programmes within a telephone-based sales B2B environment.Day-to-Day Responsibilities * Training, coaching and managing a growing telesales team. * Manage Campaigns, manage data and the management of data flows. * Developing & managing the CRM system to optimise data and leads. * Liaise with Head of Sales and the Business Development Managers to ensure smooth transition of booking appointments resulting in deals. * To provide daily, weekly, monthly and quarterly sales figures and MI. * Working to a set of KPIs in a target driven environment, your main aim will be to drive and coach each member to success and share best practice. * To regularly walk the sales floor to drive activity and performance. * To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively. * To introduce fresh incentives to motivate and drive the team.What you Bring to the Team * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * A proven track record in B2B Telesales management * Confident and forward thinking sales approach * Excellent communication skills * Ability to influence and liaise with all levels up to Directors. * Motivational and inspiring leaderBenefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme.If you are ready for a new challenge and think you may be a good fit for this role, please apply today and we'll be in touch! P970143LFINDPSAM

This Sales floor manager role has been created due to continuous growth within a Market leading, award-winning business! As a Sales floor manager you will be responsible for leading and developing a team of Telesales agents, using your 3+ years' experience, to enable them to be as successful as they can be and ensure we continue to have a world class sales function! You will utilise your knowledge of Data / campaign analysis to review the effectiveness of your team and implement action plans to plug any gaps. You will set targets for your team and help them to achieve KPI's with ongoing development and 1-1's.In return you can expect a modern, vibrant working environment for a global business in Manchester city centre, 25 days annual leave plus bank holidays, Life Insurance and Pension plan, Wellbeing programme, Company incentives and discount schemes. This is a fantastic opportunity to join a global business and contribute to their continued growth!PurposeAs an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Day-to-day responsibilities include but are not limited to the below: * Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and documentation * Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats * Deliver weekly plans through daily performance & stat reviews * Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies * Deliver documentation based on the constant coaching and improvement of their team * All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management * Keep up to date with any campaign/company updates and changesKey Requirements: * Must have at least 3 years experience in a management position leading a sales team to targets * Competent user of salesforce * Uses statistical analysis to implement long-term and short-term fixes * Set a constant example in terms of behaviour and setting standards * Gains feedback and analyse the way you communicate * Always consistent and professional * Manages and assists in performance improvements * Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans * Good understanding of Inbound and Outbound telephony/dialler systems * Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff * Strong organisational aptitude and proven time management skills * Excellent people management skills * The proactive and decisive approach to problem-solving * Strong organisational aptitude and proven time management skills * Highly effective communicationBenefits * Uncapped monthly commission * Daily, weekly and monthly…

Our award-winning client are looking for qualified solicitors ideally specialising within Employment Law or Commercial Law. You'll be working in a team of qualified solicitors providing employment law advice across a range of clients across the UK.This is an opportunity for any qualified legal professionals to specialise within Employment Law and build on their experience within a team of experienced solicitors. As a global business, there are multiple opportunities for growth and our client will look at qualified solicitors at varying stages of their career. The main prerequisite is a passion for Employment Law. This position focuses on proactively undertaking cases involving settlement agreements, commercial queries, and data protection.As an Employment Law Solicitor, your key duties/tasks include: * To provide clients with legally compliant and commercial advice to clients predominantly on Settlement Agreements, Commercial Queries, Data Protection, Gross Misconduct, SOSR, TUPE, Grievances Alleging Discrimination, Multiple Redundancies and Absence Management. * Delivering a full Employment Law service to a portfolio of varied clients * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * Complex case management * Advising on all areas of Employment LawTo be a successful Employment Law Solicitor, you'll need to be a qualified Solicitor or Barrister. It is desirable to our client candidates have knowledge of Employment Law and legal advisory experience. We are also looking for solicitors specialising in: * Commercial Law * Contractual law * Property law * GDPR * Conveyancing * Corporate * Financial mis selling * Intellectual PropertyIn return, you'll be rewarded with a comprehensive benefits package including: * 25 Holidays + Bank Holidays (increases with service) * Day off on your Birthday * Annual Profit Share Scheme/ Bonus * Christmas Bonus after 3 years * Contributory Pension Scheme (% increases with service) * Private Health Insurance after 5 years P969947BGR2INDLEG

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Telesales Executive. They will be hosting an Assessment Day in their offices in Central Manchester in January and are keen to speak with success hungry and motivated individuals, eager to kick start their career in Sales! Industry experience is NOT required, but high energy and target focused attitude are a pre-requisite for the job.We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented sales individuals to work within their dynamic and fast-paced telesales team. You will be required to contact Business Owners and set up appointments or online demonstrations for the Business Development Manager that you are partnered with.They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.Job OverviewWe're looking for a dynamic and motivated Trainee Sales Consultants to join our Emerging Talent Sales Programme. You will be making outbound calls speaking with business owners/decision makers to discuss their current business situation regarding their HR and H&S systems, and to then promote Peninsula's services. The aim of these calls is to then make appointments for field sales executives to visit the business and close the sale you have introducedDay-to-Day Responsibilities * Schedule sales opportunities with business owners/decision makers to promote Peninsula's services * Using our Salesforce system, you'll have access to huge amounts of data to call through and start building relationships, keeping the systems updated with your work as you go * Working to targets around number of calls, number of appointments whilst maintaining a good call quality score, your targets will increase as your experience and knowledge develop through our Sales training programmeWhat you bring to the team * Pro-active and self-motivated attitude towards sales targets * Outgoing personality, with strong organisational skills and a tenacious nature * Professional and intelligent approach to work. * Good business acumen, articulate, able to manage themselves * Ability to learn sales techniques and more detailed knowledge around our services and why it would benefit a business P969906NER3INDPSAM

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search to add a Call Handler to their team. This role is an excellent opportunity for anyone looking to gain administrative experience within a HR environment or something with client centric approach to their work and passion for customer service. The role also offers fantastic opportunity to be able to progress within the company and the wider Advisory department should that be of interest. The successful candidate will be working in a team of 8 as the first point of contact within the Advisory Department. The role will see the successful candidate, triaging client calls to ensure all our calls are handled by the correct HR Consultant or department, as well as ensuring that all Advisory department emails are handled and distributed in a timely manner.Day to Day Responsibilities as a Call Handler: * Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right 'next action' be it a scheduled call back or a direct transfer should the right consultant become available. * Use the telephone system 'Openscape' and the staff scheduling system in order to monitor the availability of staff who are able to receive incoming calls. * Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary. * To ensure client confidentiality is maintained. * To establish and maintain efficient working relationships with colleagues and clients. * Administration tasks and clerical duties to include day to day workflow management of HR tasks within the HR system. * To occasionally handle internal calls from staff around workflows and task levels.In order to be considered for this opportunity it is essential that you have the following: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. P964249BGR5INDPENHR

Exciting new opportunity for a Commercial Accountant to join our vibrant office in the heart of Manchester. The successful candidate will be assisting the Commercial Accountant (CFM) in the preparation of the commercial financial analysis and reporting and provide financial challenge, support, and insight to aid decision making. Job OverviewYou will be instrumental in reconciliation process and provide robust sales MI through, identifying opportunities for the enhancement to the processes, systems and routines to improve the quality and timeliness of information. The role will focus upon providing greater insight around the key elements of contract sales including lead channels, pricing, discounting, product mix and sales commissions. A key objective will be to maintain a robust commercial workflow process around a fast-paced sales machine.You will share best practice and drive a consistent approach throughout the finance / sales team and delivering 'one version of the truth'. You will support the budgeting and quarterly forecasting process, providing data reflecting business activity, and identified and highlight areas of risk and opportunities.Key Responsibilities:Data Integrity and Effective Governance * Ensure sales data architecture is robustly maintained, developed and scalable in order to regularly determine and set commission rate entitlement and monitor results against targets at both sales team and individual levels. * Ensure data reconciliation procedures are rigorously maintained and developed between the Salesforce and Contract databases, including the accuracy of the reported daily sales, lead sources, and the management of supersedes. * Support the Contract Authorisation team and assist in providing commercially viable pricing / bids to Sales and Operational teams.Insightful Reporting * Support the CFM in creating and implementing a framework for robust and detailed reporting around commercial and operational KPIs on a monthly and quarterly basis, including financials, new business, retention, client base analysis and staffing - linking to both business and Group reporting requirements * Produce the quarterly sales pack and contribute to the preparation of financial analyses to key stakeholders, - identifying emerging trends or themes in metrics to positively impact future performance * Assist the CFM in the setting of sales budgets and forecasts, driving revenue and commission calculations. Provide monthly analysis and commentary around variances.Business Partnering * Work closely with the Management Accounts team to ensure revenue and commission costs are captured and recorded in the General Ledger, in line with relevant sales reporting categories * Work closely with the Payroll & Commissions to ensure reconciliation procedures operate effectively, ensuring the accuracy of commission and bonus payments. * Ensure there is continuous dialogue with the Support and wider Sales and operational team, to ensure * Continuous dialogue with the Sales ledger team to ensure contract accuracy and support / advise where efficiencies and process changes are required.Qualifications/Experience * Working towards accountancy qualification ACCA/CIMA/ACA * Possess strong analytical skills with excellent attention to detail * Confident self-starter and commercial acumen * Can work on own initiative and under pressure * Ability to organise & prioritise workload and handle multiple tasks while meeting tight deadlines * Ability to organise, manipulate…